How can I cancel a transfer to a wallet?

If you are experiencing an issue with your transfer to a wallet, please send us a request via chat or [email protected], and we will do our best to assist you with the issue. In your request, please include

•  A detailed explanation/reason for the transaction cancellation;
•  The phone number you provided during registration, including country code;
•  Your first and last name;
•  Your email address;
•  The ID number of the transaction in question